Respond to Enquiries
To answer questions, product enquiries and requests sent through our website or other communication channels.
COMFORTCARE PHARMACY
Privacy Policy Your Privacy Matters to Us
This Privacy Policy explains how ComfortCare Pharmacy collects, uses, protects and manages personal information when you visit our website, contact us, place an enquiry or use our pharmacy services.
01 · INFORMATION WE COLLECT
What Information May We Collect?
We collect information that helps us respond to enquiries, provide pharmacy services, process requests and improve your experience when using the ComfortCare Pharmacy website.
01
Contact Information
Such as your name, phone number, email address and other details you provide when contacting us.
02
Order & Enquiry Information
Information you provide when requesting products, making an enquiry or communicating with our pharmacy team.
03
Delivery Information
Where applicable, information needed to arrange delivery or fulfil a customer request.
04
Website Usage Information
Certain technical information about how visitors interact with our website may be collected automatically.
02 · HOW WE USE INFORMATION
How We Use Your Information
Information provided to ComfortCare Pharmacy is used for legitimate business and service purposes, including responding to customers, processing requests and improving our website.
Process Requests
To manage orders, product requests, wholesale enquiries and other services requested by customers.
Arrange Delivery
Where applicable, information may be used to coordinate delivery and fulfilment of customer requests.
Improve Our Website
To understand how visitors use our website and help us improve its content, functionality and customer experience.
Maintain Security
To help protect our website, services and customers from unauthorised activity or misuse.
Meet Legal Obligations
Where necessary, information may be processed to comply with applicable laws, regulations or lawful requests.
04 · PROTECTION & INFORMATION SHARING
Protecting Your Personal Information
ComfortCare Pharmacy takes reasonable steps to protect personal information and uses it only for legitimate business, service and legal purposes.
01
How We Protect Information
We take reasonable administrative, technical and organisational measures to help protect information against unauthorised access, loss, misuse or disclosure.
Access to personal information is limited to people or service providers who reasonably need it to perform relevant services or business functions.
02
When Information May Be Shared
Where necessary, information may be shared with trusted service providers involved in delivering requested services, such as order fulfilment, delivery, website operations or other legitimate business functions.
We may also disclose information where required by applicable law, regulation, legal process or a lawful request from an authorised authority.
Your information matters.
We aim to handle personal information responsibly and only use it
for appropriate purposes connected with our services.
05 · YOUR PRIVACY RIGHTS
You Have Rights Over Your Information
Depending on applicable law and the circumstances in which your information is collected, you may have rights concerning the personal information we hold about you.
01
Access
You may request information about the personal data we hold about you, where applicable.
02
Correction
You may ask us to correct inaccurate or incomplete personal information.
03
Deletion
Where permitted by law, you may request deletion of personal information that we no longer need for legitimate purposes.
04
Withdraw Consent
Where processing is based on your consent, you may withdraw that consent, subject to applicable legal requirements.
05
Privacy Enquiries
You may contact ComfortCare Pharmacy with questions or requests concerning the handling of your personal information.
06 · CONTACT & POLICY UPDATES
Questions About Your Privacy?
If you have questions about this Privacy Policy, want to make a privacy-related request, or need clarification about how ComfortCare Pharmacy handles personal information, please contact our team.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our services, website practices or applicable requirements. Any updated version will be published on this page with a revised update date.
Last Updated: October 2026