Refund & Return Policy
We want every order from ComfortCare Pharmacy to be handled accurately and professionally. This policy explains when a product may be returned, the conditions that apply, and how eligible refunds or replacements are handled.
When Can a Product Be Returned?
A return may be considered where the product supplied is defective, damaged before or during delivery, materially different from the product ordered, or otherwise qualifies for a remedy under applicable consumer protection law.
To protect product quality, safety and integrity, returned products must remain in the condition required for a lawful and safe return. Where applicable, ComfortCare may require proof of purchase, photographs, order details or other information before approving a return.
- Products should not have been unnecessarily opened, used or altered.
- Original packaging, labels and identifying information should be retained where possible.
- Customers should contact ComfortCare promptly after discovering a problem with an order.
- Returns are subject to inspection and verification before a refund or replacement is approved.
Refunds Are Subject to Verification
ComfortCare Pharmacy reviews every return request before approving a refund or replacement. This helps us protect customers and maintain the quality, safety and integrity of pharmaceutical products.
Eligible Refunds
Where a return is approved and a refund is applicable, the refund will be processed using the appropriate payment method or another agreed method, subject to applicable law.
Replacement Option
Where appropriate, ComfortCare may offer a replacement product instead of a refund, particularly where the supplied product is defective, damaged or incorrect.
Products We May Not Accept
For health, safety and product-integrity reasons, certain medicines, opened products, used items, temperature-sensitive products and other products that cannot safely be resold may not be eligible for return, except where applicable law provides otherwise.
Change of Mind
Returns based solely on a change of mind are not automatically accepted. Any such request will be considered according to the nature of the product, its condition and applicable consumer protection requirements.
Need to Request a Return or Refund?
If you believe your order qualifies for a return, replacement or refund, contact ComfortCare Pharmacy as soon as reasonably possible. Our team will review the request and guide you through the appropriate process.
Contact Us
Provide your order details, proof of purchase and a clear description of the issue with the product.
Allow Verification
We may request photographs, product information or other reasonable details to assess the return request.
Follow Return Instructions
Where a return is approved, ComfortCare will provide instructions on how and where the product should be returned.
Refund or Replacement
Once the returned product has been received and verified, an applicable refund, replacement or other remedy will be processed in accordance with this policy and applicable law.
Speak With Our Team
Please do not send a product back without first contacting us and receiving return instructions, unless applicable law provides otherwise.
WhatsApp ComfortCare → Call +234 803 265 1505 Abuja, Nigeria · Wholesale & Retail Pharmacy